Shipping & Delivery

We at iSup.ae work hard so you can enjoy your gear and never miss a session. We strive to fulfill your order within one to two working days of order confirmation (subject to payment authorization and stock availability). If there is any delay for any reason, we will let you know as soon as we can.

UAE Shipping

Deliveries are based on standard working days (Sunday to Thursday, excluding Public Holidays). We offer Friday/Saturday Delivery on most orders. 

Destination Country

Orders below 1000 aed to Dubai and Abu Dhabi

Orders below AED 1000

Orders above AED 1000

United Arab Emirates

 

AED 50

(Orders below 500 AED Pick Up only)

AED150

Free

 

Upon delivery please check all items have not been damaged in transit before you sign for them. If any damage is visible, please ensure you sign as “Damaged” and you are with your rights to refuse and ask that they are returned to the sender. If you cannot thoroughly check the goods please sign for as ‘unchecked’. 

It is your duty to inspect and confirm that the goods are in perfect condition before signing.

If the goods are damaged and not singed for as such, iSup.ae cannot accept any liability and the item will not be replaced or reimbursed.

Please note that free shipping is only applicable to items priced at full retail and only valid on selected discounted items.

International Shipping (USA, Canada, Europe, Australia)

iSup.ae offers FREE Standard International Shipping (10-14 days) on all Inflatable SUPs and orders above AED 2500. 

We also offer Fedex Express Shipping (5-7 working days) at a rate of approx. AED 1500* per board or orders above 2500 AED.  

The shipping charges provided during checkout may differ from country to country and may differ from the price quoted at checkout. Please get in touch with us for all international orders so that we can give you an exact quote.

Each country has its own import charges and/or VAT. You may want to check with your local post office/Fedex office to find out what these charges are.

We currently provide Fedex Express Shipping to 221 countries Worldwide on all items except composite boards, fixed paddles and bulky items (large bags). The shipping cost for small items and orders below 2500 AED is 350 AED*. 

Unfortunately, if iSup.ae sends an item out and it is then rejected by the customer due to these import charges you will receive the full refund for the item when it is returned to iSup.ae minus the total shipping and returns costs.

Please note we do not ship composite boards, fixed paddles or large bulky items (eg. large bags) outside the UAE.

Middle East & Asia

We offer FREE Standard shipping on all inflatable SUPs and orders over AED 1500 (10-14 working days). Items shipped with standard shipping are to be collected at your nearest post office. 

We also offer Fedex Express Shipping (5-7 working days) at a rate of AED 700* per board or order above AED 1500 to Qatar, Saudi Arabia, Oman, Bahrain, Kuwait, Jordan, Lebanon, Egypt, Maldives, Seychelles, Sri Lanka, etc. Items shipped with Fedex will be delivered to your address (door-to-door). 

*The shipping charges provided during checkout may differ from country to country and may differ from the price quoted at checkout. Please get in touch with us for all international orders so that we can give you an exact quote.

Upon delivery please check all items have not been damaged in transit before you sign for them. If any damage is visible, please ensure you sign as “Damaged” and you are with your rights to refuse and ask that they are returned to the sender. If you cannot thoroughly check the goods please sign for as ‘unchecked’.

It is your duty to inspect and confirm that the goods are in perfect condition before signing.

If the goods are damaged and not singed for as such, SUPDubai.ae cannot accept any liability and the item will not be replaced or reimbursed.